At Artarea, we work hard to deliver products of superior quality and craftsmanship in a timely manner. However, if you happen to receive a product that is damaged, defective, or different from what you ordered, you can request a return or replacement.

• For all returns, the product must be unused, in its original packaging, with all original tags and labels intact.

• To claim a refund or replacement, the customer must share a video recording of the package being opened (mandatory).

• If a replacement is requested, we will dispatch the replacement product within 7 days.

• If a return is requested, the product will be picked up within 4-7 working days.

• Refunds for returns will be processed within 10-14 working days and will be credited back to the original mode of payment (online banking, credit card, debit card, etc.).

Special Note:
Custom-made or personalized products (such as printed drawstring bags) are non-returnable and non-refundable.